Privacy Policy

Tarnow Chu Institute

Effective date: June 7, 2026 Last updated: June 7, 2026

1. Introduction and Scope

This Privacy Policy explains how Tarnow Chu Institute LLC, a Florida limited liability company (“Tarnow Chu Institute,” “TCI,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you access or use our website at tarnowchuinstitute.com, our hosted learning platform, our online and in-person continuing education courses and workshops, our community features, and any related services (collectively, the “Services”).

By using the Services, you acknowledge that you have read and understood this Policy. If you do not agree with it, please do not use the Services. This Policy is incorporated into and subject to our Terms of Service.

2. Who We Are (Data Controller)

For the purposes of applicable data protection laws, the controller of your personal information is:

Tarnow Chu Institute LLC

a Florida limited liability company

Privacy contact:

[email protected]

3. Information We Collect

We collect the categories of personal information below. The specific information collected depends on how you interact with the Services.

Category	Examples	Source
Account & identity	Name, email address, password, professional title, profile photo, time zone, communication preferences.	You
Professional credentials	License or registration number, NPI, AGD/PACE or other member ID, specialty, practice/institution, state or country of licensure — where required to issue or report continuing education credit.	You
Transaction & billing	Purchases, subscription plan, billing name and address, partial card data and payment tokens, invoices, refunds. We do not store full payment card numbers.	You Payment processor
Course & usage activity	Courses enrolled, lessons and modules completed, quiz/assessment results, certificates earned, attendance at live events, watch time, progress.	You Automatically
Community content	Posts, comments, questions, replies, direct messages, and any files you submit to community or discussion features.	You
Communications	Emails, support tickets, survey responses, and records of correspondence with us.	You
Device & technical	IP address, browser and device type, operating system, identifiers, referring URLs, and log data.	Automatically
Cookies & analytics	Usage patterns, session data, and preferences collected via cookies and similar technologies (see Section 6).	Automatically

Sensitive information.

4. How We Use Your Information

We use personal information to:

Create and administer your account and authenticate you;
Provide, operate, and maintain the Services, including delivering courses, tracking progress, and issuing certificates;
Process payments, subscriptions, renewals, and refunds;
Facilitate the issuance and reporting of continuing education (CE) credit through the independent third-party CE providers we contract with (see Section 8);
Operate community and discussion features and moderate content;
Send transactional messages (receipts, reminders, account and security notices);
Send marketing communications where permitted, from which you may opt out at any time;
Personalize content, measure engagement, and improve the Services;
Maintain security, prevent fraud and abuse, and enforce our Terms of Service;
Comply with legal, tax, accreditation, and regulatory obligations.

5. Legal Bases for Processing (EEA/UK)

If you are located in the European Economic Area or the United Kingdom, we rely on the following legal bases:

Legal basis	When we rely on it
Contract	To provide the Services you request, administer your account, and process your purchases and subscriptions.
Legitimate interests	To secure, operate, analyze, and improve the Services and to prevent fraud, balanced against your rights.
Consent	For optional cookies and certain marketing communications. You may withdraw consent at any time.
Legal obligation	To meet tax, accounting, accreditation, and other legal or regulatory requirements.

6. Cookies and Similar Technologies

We and our service providers use cookies, pixels, and similar technologies to operate the Services, remember your preferences, secure your sessions, and understand usage. Categories include strictly necessary, functional, and analytics cookies, and — where used — advertising cookies.

We use Google Analytics and Kajabi’s built-in analytics to understand how the Services are used and to improve them. Google Analytics may set cookies and collect usage data, processed in accordance with Google’s applicable terms.

You can control cookies through your browser settings and, where provided, through our cookie banner or preference center. Disabling some cookies may affect functionality.

7. How We Share Information

We do not sell your personal information for money. We share information only as described below.

7.1 Service providers (processors)

We share information with vendors that perform services on our behalf under contractual confidentiality and data-protection obligations. Representative categories:

Provider category	Purpose
Learning platform & hosting (e.g., Kajabi)	Hosting the Services, account management, content delivery, and email.
Payment processing (Square, Kajabi Payments, and/or Stripe)	Processing payments and subscriptions; we receive tokens and partial card data, not full card numbers.
Email & messaging	Sending transactional and marketing communications.
Analytics (Google Analytics, Kajabi)	Measuring and improving usage and performance of the Services.
Video hosting / streaming	Delivering course media.
Professional & legal advisors	Accounting, audit, and legal services.

7.2 Third-party CE providers and accreditation bodies

Where you earn CE credit, we share completion data and credential information with the independent third-party CE providers we contract with, who issue your credit and may report it to accreditation programs and to state or national licensing boards. See Section 8.

7.3 Legal, safety, and corporate transactions

We may disclose information to comply with law, respond to lawful requests, protect our rights and the safety of others, and in connection with a merger, acquisition, financing, or sale of assets, subject to appropriate confidentiality protections.

7.4 With your direction

Community content you post is visible to other users by design. We share information with third parties when you instruct us to do so.

8. Continuing Education Credit and Professional Records

CE credit for our courses and workshops — both in-person and online — is issued and administered by independent third-party CE providers with which TCI contracts; TCI does not itself accredit or issue CE credit. To enable these providers to issue and report your credit, we collect and share your name, professional credential information (such as license or registration number and jurisdiction of licensure), and course completion records with the applicable provider.

Each third-party CE provider acts as an independent controller of the information it receives, determining on its own behalf how it issues, records, and reports CE credit — including any reporting to accreditation programs or to state or national licensing boards — under its own privacy policy and retention rules. We share only the information reasonably necessary for that purpose. We separately retain completion records and certificates as part of your account history for verification, audit, and legal purposes, including after your account is closed, to the extent required by our agreements or applicable law.

9. Data Retention

We retain personal information for as long as needed to provide the Services and for the purposes described in this Policy, after which we delete or anonymize it. Retention periods are determined by: (a) the duration of your account and relationship with us; (b) accreditation and CE record-keeping requirements; (c) legal, tax, and accounting obligations; and (d) our need to resolve disputes and enforce agreements.

10. How We Protect Your Information

We maintain administrative, technical, and physical safeguards designed to protect personal information, including access controls, encryption in transit, and vendor due diligence. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. You are responsible for keeping your account credentials confidential.

11. International Data Transfers

We are based in the United States, and our service providers may process information in the United States and other countries. Where we transfer personal information from the EEA, UK, or Switzerland, we use lawful transfer mechanisms such as the European Commission’s Standard Contractual Clauses and any required supplementary measures.

12. Your Privacy Rights

Your rights depend on where you live. We honor verified requests as required by applicable law and will not discriminate against you for exercising them.

Region	Rights you may have
EEA / UK / Switzerland	Access; rectification; erasure; restriction; portability; objection (including to direct marketing); withdrawal of consent; and the right to lodge a complaint with a supervisory authority.
California (CCPA/CPRA)	Know/access; delete; correct; opt out of “sale” or “sharing” and of targeted advertising; limit use of sensitive personal information; and non-discrimination. We do not sell personal information for money.
Other US states	Comparable rights to access, correct, delete, and opt out of targeted advertising and certain profiling, under applicable state privacy laws (e.g., Virginia, Colorado, Connecticut, Texas, and others).

13. How to Exercise Your Rights

To exercise your rights, contact us at [email protected]. We will verify your identity before fulfilling a request. You may use an authorized agent where the law permits. We respond within the timeframes required by applicable law.

Marketing opt-out.

14. Children’s Privacy

The Services are intended for dental and healthcare professionals and other adults and are not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will delete it.

15. Third-Party Links and Services

The Services may link to or integrate third-party websites and tools. We are not responsible for the privacy practices of third parties, and their handling of your information is governed by their own policies.

16. Changes to This Policy

We may update this Policy from time to time. We will post the updated version with a new effective date and, for material changes, provide additional notice as required by law. Your continued use of the Services after an update constitutes acceptance of the revised Policy.

17. Contact Us

Questions or requests regarding this Policy or your personal information may be directed to: